Programs and insurance

Social Assistance

Are you on social/income assistance? Optical Warehouse offers a range of products that will minimize your payment. You may have to pay a difference though always less than elsewhere.

If in Nova Scotia, contact your case worker to see if you are eligible.

If in Quebec, note the following from the Emploi-Quebec special benefits file:

"Before you buy glasses or contact lenses, you must have a completed form from an agent at the local Employment Center or the Customer Contact Center. This form authorizes the purchase or replacement of glasses or contact lenses under certain conditions. Costs related to the purchase of glasses or contact lenses are paid directly to the optometrist or optician by the Ministry of Employment and Social Solidarity. "

For more information click on the following link: Website Appendix of the Quebec Ministry of Labour, Employment and Social Solidarity.

Health Insurance

Do you have Vision Benefits?

Optical Warehouse offers direct billing to most insurance providers.

Just bring along your member info provided by your insurance company (normally available on your member card) and we will do the rest! Insurance provider approvals are instant which means you will know exactly how much is covered at the time of purchase and you can pay less out of pocket!

Contact the store to confirm if your insurance provider is on our list.

Indigenous Health Services

Member of the First Nations? You may be eligible for vision care benefits through Indigenous Services Canada. To do this, make sure you have your beneficiary identification information on hand to facilitate and expedite your access to in-branch care. For more information, see Government of Canada vision care benefits.

Frames “On Hold”

Your heart craves a frame ... but you don’t have your prescription yet or you want the opinion of a friend? Optical Warehouse understands and offers you the possibility to set aside the frame in-store for a period of time (details in-store).

Policy for Online Frame Reservations

Online Frame Reservations

A maximum of 3 frames can be reserved online.

Charges for Online Frame Reservations

A $20 charge ($10 for the ORBIT collection) will apply on the first frame reserved.

Important

A full refund of reservation charges will be issued following your visit to the store during your scheduled appointment.

Booking an Appointment for In-Store Try-On (Frame Fitting)

• When booking an appointment online, the calendar will show available appointments starting from 7 days after the current date and going up to 30 days after the current date.
• If some frames are not available for try-on, the person responsible for online frame reservations will look into the request in order to confirm the appointment with the customer within 2 business days.

Cancelling or Modifying an Appointment

• To modify or cancel an appointment, you need to contact the store directly by phone.
• The appointment must be rescheduled within 7 days from the original appointment date. If you cannot reschedule within 7 days, you will be reimbursed for your online frame reservation charges.

Appointment Confirmations and Reminders

You will receive the following notifications:

• An automated email from Acuity Scheduling confirming your appointment.
• A confirmation/invoice for your online frame reservation.
• A confirmation for the status of your online frame reservation.
• An automated email reminder 48 hours before your scheduled appointment.

Day of the Appointment

We ask you to arrive 5 minutes before the time of your appointment to avoid delays which could cause inconvenience to other appointments scheduled during the day.

Before going to your local store, please make sure that:

• You have a valid prescription (less than 2 years old), or
• We have your valid prescription on file, or
• Your purchase does not require a prescription (for example non-prescription sunglasses).

In-Store Try-On (Frame Fitting)

• In order to provide a personalized service while responding to the needs of all of our customers, only one 30-minute appointment is available per fitting request.

Refunds

Full Refund of Online Frame Reservation Charges

• You visit the store and purchase the selected frame(s) or any other frame in store.
• You visit the store, try on the frame(s) selected as well as other frames, but do not find a suitable frame.
• One or more of the requested frames are not available for try-on and you request a refund.
• You reschedule your appointment and visit the store during your scheduled appointment.

50% Partial Refund of Online Frame Reservation Charges

• You cancel your appointment at least 24 hours prior to your scheduled appointment.

No Refund of Online Frame Reservation Charges

• You cancel your appointment within 24 hours or less of your scheduled appointment.
• You did not show up to your appointment and did not notify the store.
• The store was unable to reach you within 7 days from the online frame reservation.

Customer Service

For questions, comments or help regarding our online frame reservation service, please send us an email. A customer Service Representative will respond within 2 business days. Please provide details in the Comments field and include your order number if you have one.

Please Note:

• If there is a scheduling conflict or other issue, we reserve the right to contact you to reschedule your appointment in which case we will contact you within 2 business days following your appointment request to reschedule.
• Eye exams are offered at the Terrebonne Sherbrooke and Vaudreuil-Dorion location.
• A full refund will be issued following your visit to the store for your scheduled appointment.
• Only one person is allowed to enter the store for each appointment booked unless the person with the appointment requires assistance or is a child (Quebec only).