Refund policy

Full Refund of Online Frame Reservation Charges

• You visit the store and purchase the selected frame(s) or any other frame in store.
• You visit the store, try on the frame(s) selected as well as other frames, but do not find a suitable frame.
• One or more of the requested frames are not available for try-on and you request a refund.
• You reschedule your appointment and visit the store during your scheduled appointment.

50% Partial Refund of Online Frame Reservation Charges

• You cancel your appointment at least 24 hours prior to your scheduled appointment.

No Refund of Online Frame Reservation Charges

• You cancel your appointment within 24 hours or less of your scheduled appointment.
• You did not show up to your appointment and did not notify the store.
• The store was unable to reach you within 7 days from the online frame reservation.

Notes

• Refunds will be issued by our accounting department within10 to 12 business days. The refund may take up to 14 days to appear in your credit card account.