Our policies: insurance, social assistance, etc
Optical Warehouse has various policies to facilitate best solutions for you such as social (income) assistance, insurance programs, Indigenous health services and frames “on hold”. Learn more.
Are you on social/income assistance? Optical Warehouse offers a range of products that will minimize your payment. You may have to pay a difference though always less than elsewhere.
If in Nova Scotia, contact your case worker to see if you are eligible.
If in Quebec, note the following from the Emploi-Quebec special benefits file:
"Before you buy glasses or contact lenses, you must have a completed form from an agent at the local Employment Center or the Customer Contact Center. This form authorizes the purchase or replacement of glasses or contact lenses under certain conditions. Costs related to the purchase of glasses or contact lenses are paid directly to the optometrist or optician by the Ministry of Employment and Social Solidarity. "
For more information click on the following link: Website Appendix of the Quebec Ministry of Labour, Employment and Social Solidarity.
In Halifax, NS, Optical Warehouse offers direct billing to most insurance providers. Contact the store to confim if your insurance provider is on our list.
For all Quebec locations, we produce receipts in three copies so you can send them to your insurers. With the purchase of optical products, some insurance companies usually reimburse you directly as a result of your purchase. There is no agreement between your insurer and our stores. You may need to pay the total amount of the bill for your glasses before being reimbursed by your insurer.
Indigenous Health Services
Are you a member of First Nations or the Inuit community? If so, you can receive vision care benefits through Indigenous Health Services Canada. To do this, make sure you have your beneficiary identification information on hand to facilitate and speed up access to in-store care. For more information, see Government of Canada Vision Care Benefits
How to pay for your glasses
We accept the following payment methods in our locations: Cash, debit, Visa and MasterCard and Optical Warehouse Gift certificates.
Frames “On Hold”
Your heart craves a frame ... but you don’t have your prescription yet or you want the opinion of a friend? Optical Warehouse understands and offers you the possibility to set aside the frame in-store for a period of time (details in-store).