Optical Warehouse terms and conditions of use

Privacy Policy

Optical Warehouse has the confidentiality of your personal data at heart. We have policies and procedures in place to ensure that the personal information you provide to us online or via store locations is carefully stored.

  1. Optical Warehouse only collects personal data that is useful to serve you as efficiently as possible.
  2. Optical Warehouse collects only data that is relevant and necessary. We limit the collection and use for our requirements to your prescription and file with respect to the various laws related thereto.
  3. Optical Warehouse collects the data from you directly.
  4. Optical Warehouse must obtain your consent to collect, use or disclose your personal data. Your consent may be given to us in writing, by telephone or by email. When you voluntarily provide us with personal data, we take your consent for granted.
  5. You may at any time in person or by email relinquish your programs and services from the Optical Warehouse.

Under no circumstances will we sell, lease or publish your personal data. Data is kept only to facilitate online orders or to send promotional offers from time to time. Your data is strictly confidential. You may at any time unsubscribe from our mailing lists.

Engagement Policy for Online Applications

By creating an online account at the Optical Warehouse website, you agree that the Optical Warehouse collects and stores the data provided. This data may be used to update your file in-store or to personalize your purchases online or in one of our locations. By using our site, you agree to provide truthful, up-to-date and complete personal data. Otherwise we maintain the right to suspend or close your account.

Optical Warehouse Website: Terms of Use

This site is operated by the Optical Warehouse and the following terms of use govern your use of the site and the services included therein. Other conditions of use relating to particular sections of the site may be indicated. They are in addition to the terms and govern your use of these sections. Optical Warehouse reserves the right to change or modify these conditions and the section on confidentiality at any time as soon as notice to this effect is published on the site. Your use of the site at any time and for any length of time will constitute a contract between you and the Optical Warehouse. If at any time these terms and the privacy section are no longer appropriate to you, you should immediately stop use of the site.

Terms of Use

Unless otherwise indicated, the content of this site is offered solely for the purpose of information and promotion regarding the products and services of the Optical Warehouse. Those who choose to use the site do so on their own initiative and it is their responsibility to comply with all applicable local laws. Any claim relating to the site and the elements containing or arising from the use of the site will be governed by the laws applicable in the territory of the province of use (particularly Nova Scotia and Quebec ). Optical Warehouse does not represent or warrant that the content of the site and the products and services described therein are designed or available in other regions or territories.

Restrictions of Use

Unless otherwise stated, you may not modify, copy, reproduce, republish, download to a server or elsewhere, send or post, transmit or distribute the content available on the Transactional Site of Optical Warehouse. You can print the sections where the option is allowed. The use of material without the written permission of the Optical Warehouse is strictly prohibited.


The designation of the Optical Warehouse including all logos, trademarks and other logos or advertising slogans appearing on this site are the property of the Optical Warehouse. To use our logos, see the section: Media and logos.

Limit of Use

Subject to these terms, all information and elements of this site, including design, text, graphics, logos, images, icons, interfaces and the selection, assembly and provision of these (hereinafter referred to as the "Content") are the exclusive property Optical Warehouse. You may not use the Content except as expressly provided herein. The modification or use of the content for any other purpose will infringe the intellectual property rights of the Optical Warehouse. You may not use this site in a manner that is contrary to applicable laws, whether local, provincial, federal, international or foreign. You may not use the site in any way that could damage, disable, overburden, or interfere with the site or otherwise interfere with the use or enjoyment of the site in any way.


Optical Warehouse is pleased to hear your comments about its products and services. However, please do not send any information or material to be disseminated through the site, unless you wish to give it to us or allow site users to read it. In this case, your comments, suggestions, ideas, graphics or other information sent to the Optical Warehouse through the site will become the property of the Optical Warehouse. In addition, Optical Warehouse will not be required to respect the confidentiality of any communication whatsoever and will not incur liability for ideas that may benefit its business (including and without limitation ideas about its products or advertising) and can not be held responsible for any similarity that may appear in the future operations of Optical Warehouse. Optical Warehouse will be able to use any communications from you for any commercial or other purposes without compensation to you or any other person who has transmitted them. All personal information allowing indentification recorded on this site is provided voluntarily by visitors to the site and are subject to the section on privacy. By sending us a communication, you represent and warrant that you own or control the rights. You agree that you are responsible for any communication transmitted by you and you, excluding the Optical Warehouse, are fully responsible for its content, including its legality, reliability, its relevance, its originality and the rights attached thereto.

Limitation of Liability

The content of this site may contain technical inaccuracies or typographical errors. The Optical Warehouse can make changes or improvements at any time. The content of this site is distributed in good faith, as is and without any warranty, condition or statement of any kind, either expressly or implicitly, with the full scope permitted by applicable law. Optical Warehouse does not express any warranty, condition or representation, express or implied, statutory or otherwise, including, but not limited to any warranty of merchantability, simple quality, fitness for a particular use, title and non-violation with respect to this site or any element of its content. Optical Warehouse does not guarantee that the functions integrated into the site and the content of it will be uninterrupted or without defects, that defects will be corrected, that the site and its content will be accessible and performing according to your expectations or that the site or server that ensures its availability will be free of viruses or other harmful elements. Optical Warehouse does not warrant or make any representation regarding the use of the contents of this site or the results of this use, with respect to its accuracy, reliability, etc. You (excluding Optical Warehouse) fully assume the cost of any maintenance, repair or correction. These disclaimers include any damage or injury resulting from your use of the site or its content or associated with it. Existing laws may not allow the exclusion of implied warranties, so the above exclusion may not apply to you. You agree to indemnify Optical Warehouse, its employees, directors and related entities for all liabilities, costs and expenses, including reasonable attorney's fees, in respect of any breach by you of these Terms and Conditions of use or the section on confidentiality.


These confidentiality terms and sections will be governed by and construed in accordance with the laws in force in the province of Quebec and Nova Scotia , Canada, without regard to conflict of law or principles. In the event of a dispute or contestation regarding this site, you explicitly accept the jurisdiction and the unique and exclusive places of the courts of the province of Quebec and/or Nova Scotia . If any part hereof is unlawful, void or unenforceable, that part will be deemed severable and will not affect the validity and enforceability of any other provision. Any suspicion of use of this site for illegal purposes will be brought to the attention of law enforcement agencies. These Terms and the Confidentiality Section constitute the entire agreement between the parties with respect to the use of this Site.

General Conditions of Sale

This site may be used by any person residing in Canada who has reached the legal age to contract within the jurisdiction in which he/she resides and may be governed by legal contracts under the applicable law. Optical Warehouse makes no representation that the elements of this site may be used in any other place than Canada and it is strictly prohibited to access this site from the territories in which the legislation prescribes that the content or use of the site is illegal.

By using this site and creating a profile, you assume full responsibility for maintaining the confidentiality of your user account and your password. In addition, you assume full responsibility for all transactions undertaken through your user account. If you notice a fraudulent use of your internet profile, you are responsible for quickly notifying Optical Warehouse by completing the contact form.

Prices and Taxes

Optical Warehouse makes sure to keep this site up-to-date to reflect the prices and services in its locations. However, prices may change without notice. Please note that product prices are in Canadian dollars and do not include taxes.

Product Availability

Optical Warehouse displays on its website the products currently available. Some products may no longer be available. Promotion dates or availability of products offered online may change without notice. We work continuously to present only the products available. However, we may not be able to provide you with the selected item as a result of an out of stock product. In such cases you will be notified and we will offer you the opportunity to cancel the purchase of the item or replace it with another.

While we strive to maintain the accuracy of the information presented on our website, we reserve the right to revise the price or description of a product.

The availability of global information published by the Optical Warehouse on the Internet may contain references to products, programs and services of the Optical Warehouse that are not announced or available in your area. Visit an Optical Warehouse location for information on products, programs and services. The obligations of Optical Warehouse, while respecting its products and services, are governed solely by the agreements with its suppliers.